Yes. Once your order has been packed and processed in the queue, it awaits to be shipped; delivery times apply.

Yes, we can amend your order before having the order fulfilled and shipped. Please get in touch with our customer care team as soon as possible to ensure we have the change actioned.

Orders are processed and shipped Monday to Friday between 8:00 am & 4:00 pm AEST, excluding weekends and public holidays. If an order is placed after 11:00 am AEST, it will be processed and dispatched the next business day. During busy periods, processing times may take up to 3 business days. We suggest purchasing our Priority Processing option during checkout if your order is urgent. 

Due to incorrect inventory levels, the item/s you ordered may become out of stock and no longer available; we promise these cases are rare. Our customer care team will attempt to contact you immediately – so we can offer an alternative style/size or refund the item/s or order. 

Yes, an order can be canceled for store credit before being shipped. Suppose you prefer to compensate for a refund. In that case, the following restocking fees will apply:

In-stock items - Refund minus 10%

Cancellation requests can sometimes be missed due to a high influx of inquiries, and as such, may be dispatched before we get to your cancellation request. For this reason, we advise customers to call us directly to have this action ed. We encourage our customers to be mindful when placing their orders, knowing this can be risky. 

If an unforeseen refund has occurred after an order has been shipped, any shipping costs incurred by IOFashion will not be reimbursed. Free shipping offers will no longer be contractually valid as free shipping offers are only valid when an order is kept and not refunded.

The management team must approve all cancellations before processing a refund. 

Once your order is dispatched, an automatically-generated email from our shipping carrier is sent to your email address containing the tracking information for your parcel. Furthermore, you will also receive a fulfillment email from our online store confirming the shipment of your order.

Please check your junk/ spam folders in case our emails are not successfully delivered to your inbox. Or, you may have misspelled your email address during the checkout process - if this is the case, please get in touch with us to correct this.

Occasionally orders purchased with a credit or debit card are flagged by our fraud analysis tool as medium or high risk based on location or payment characteristics. Therefore, our team will require the cardholder's authorization before dispatching the order to ensure the purchase is not fraudulent.

It would help if you acted accordingly and promptly replied to all post-order verification requests. IOFashion will not be held responsible for any delays made by us or you (the customer) due to fraud-preventative measures.

These checks are a duty of care that we owe our customers to minimize fraud & to ensure our website is fraud-free and safe for our customers and our company.

You must contact our customer care team to amend your address before dispatch as soon as possible. You will be contacted for the correct shipping address if you provide an incomplete address before we dispatch your order.

We suggest monitoring your email inbox to ensure there are no prompt delays in processing your order.

All eligible items must be returned to our warehouse within 30 days of receipt of your item. Returns that arrive outside of 30 days from the customer receiving the parcel (as per tracking details) will be denied and returned to the customer.

All return requests will be actioned within three business days from the date of lodgement. Before we can approve your request, we require you to make payment for a returns label using our DHL Express courier. This will be provided in your return lodgement confirmation email about your country of origin.

Alternatively, you are welcome to return privately using a courier. We will email you our return address once your return lodgement has been approved under this return method. Once a return request is made, you can also contact our customer care to obtain this.

Once your return has reached our warehouse – please allow up to 5 business days for our returns team to process your return and issue a store credit.

No, our final sale and sample items cannot be returned or exchanged.

Store credit is an amount owed to you from us. For example, when you return an item to us, we return your money paid for the item in the form of a store credit.

Store credits are valid for 12 months from the date of issue and can only be used towards items - shipping costs are not included.

We can process an exchange in the form of store credit only. You can then use the store credit to purchase your new exchange item.

Enter your unique store credit within the ‘Gift card or Discount Code’ field upon checkout. This will apply the discounted amount to your total.

Store credit may not apply at checkout for any of the following reasons:
- Your cart value does not meet the minimum spend amount; the issued amount must be used in full.
- The store credit has not been entered correctly – possibly incorrect spelling or added spaces.
- You must checkout using the same email address issued with your store credit.
- The store credit has expired – please get in touch with our customer care team for assistance.
- You may need to try a different browser or clear the cache on your device to checkout.

No, refunds are not permitted on incorrect sizing/change of mind/delivery delays. However, you will only be issued a store credit to re-order the correct size/style.

Click here for more information on the returns policy.

The best way to recommend the correct size is to provide your bust, waist, and hip measurements; we recommend having these done by a professional to be accurate. Our sizing guide references sizing using body measurements and international size conversions.

Different fabrics will have extra stretch, and products may vary in sizing; this information can be found under ‘Fabric Content’ on every product page. We also add in the model’s measurements and height for reference.

We recommend contacting our customer care team before placing an order so that we can assist in suggesting a size that’s perfect for you.

Most of our gowns are suitable for 5’4 & over; however, we have a range of floor-length and midi dresses that can cater to shorter heights if preferred.

Our customer care team is available Monday to Friday, 8 am to 5 pm AEST.

We endeavor to respond to all customer inquiries within 1-2 business days during our opening hours (which excludes weekends & public holidays). Therefore, during busy periods there may be an extended response time.

If you require an urgent response, we have a live chat option on our website, or you can speak with our team directly at +1 (754) 715 2759 during our operating hours.

No, we do not have a showroom or a retail store yet. However, if you are unsure of size or styles, check out our @iofashion_official Instagram, where we repost our amazing customers for reference.

We also have an easy returns process if the item is not a perfect fit for you.

Unfortunately, not at the moment; we are solely based online.

Please note that the garments displayed on this website may differ from the actual color of the physical garment. Even though we strive our very best to show the solid color of the garment as accurately as possible on our website, many factors can impact the color you view on your device's screen/monitor.

These factors are but are not limited to Monitor/Screen Type, Device age & Type, Display Settings, or Lighting within displayed content.

For more images/content, please refer to our official Instagram video clips/photos @iofashion_official. Furthermore, you can refer to our customer Instagram @iofashion_official containing images of our loyal customers wearing our garments.